Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Tracking & Delivery
How do you ship?
We use USPS, FedEx, and UPS depending on the size of your order.
When can I expect my package?
Please allow us up to 72 hours to process and ship orders. We are a one man (sometines two!) show :)
Will I recieve tracking?
Yes, you will recieve shipping and tracking updates directly via the email address you provide.
Shipping
Do you ship outside of the US?
As of today, we only can ship domestic orders. Please reach out directly for any country delivery inquiries.
How long will it take to be delivered?
Depending on your shipping speed selection, it could be there as early as overnight to 5-7 business days.
How do I know you shipped me an authentic Labubu?
Authenticity is included on the box via QR code, directly from the Pop Mart website- and proof of purchase is available upon request.